Security made to order management
At SFS group order processing with tangro OM is completely reliable and paperless. There is no longer any need to print out orders and distribute them manually and no need for cumbersome filing.
"We wanted a solution that was simple to handle and as close as possible to SAP," explains Fredi Schmitter, CC manager at SFS intec and the person responsible for the project. "Our goal was a paperless process in which as much information as possible was automatically recognized and pre-entered in SAP." An additional goal was that it should be possible to improve the recognition rate through an integrated and easy-to-use learning function. tangro provided a solution that exactly meets these criteria. "tangro OM is completely embedded within SAP - including the learning functions. This makes handling especially simple and effective," explains Fredi Schmitter. "It also keeps administration costs to a minimum. If we were using a different solution that was not fully integrated with SAP we would have to pay additional licensing fees for the learning user, which would have made everything a great deal more expensive."
Up to one-third of the documents reaching SFS intec by fax are not orders at all, but for example returns, order confirmations, payment reminders or simply rubbish. For this reason, the neutral document entry list was used to act as a central hub for fax receipt where all inbound documents are pre-sorted and routed. The neutral document entry list ensures that all documents are forwarded to where they belong: orders to the sales department, order confirmations to the relevant users in purchasing – and advertising, which nobody needs, to the virtual waste basket. This in turn results in a tidy archive, since an order is only filed away electronically when it is forwarded to tangro OM. This ensures that only orders reach the archive, as desired.
IndustryManufacturer of fastening solutions
Volume of documents200,000 orders/year