tangro SO (Service Order Processing) ensures greater efficiency by incoming documents are automatically captured and applied directly in SAP as a service order. The complaints handling is substantially accelerated, the employees in customer service have more time for useful activities.
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Claims received on paper are scanned. Content of documents sent by fax server or email are adopted automatically. OCR-processing and transfer to SAP are following on system side.
tangro recognises the right customer and other relevant data automatically, such as material or order number and compares it to SAP data.
Preview of the claim as a document parking voucher with status information in the receipt journal. If it is necessary the document parking voucher simply can be postprocess or complete in the tangro mask.
If the document parking voucher is consistent, the complaint can be immediately posted as a service notification in SAP.
Electronic archiving with ArchiveLink if this hasn't already been done during the interpretation process.
We gladly answer your questions or provide you with information material.
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