A continuous process for documents in customer service

Seamless in customer service

More efficiency in customer service

Optimize your customer service processes by automating document processing: Use the modules of the tangro Inbound Suite as a combined overall solution and process relevant content automatically and consistently digitally in SAP.

Decisive business information is available electronically without media breaks. Subsequent processes are triggered automatically. You accelerate your processes and avoid errors. Transparency increases.

From automated order entry and processing to the storage of supplementary documents to the item-specific processing of payment advices. Clarifying workflow processes are mapped electronically, so that information and inquiries always reach the right contact person.

Of course tangro modules can also be used separately.

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More efficiency in Order to cash

Incoming Orders

You enter and process customer orders automatically with tangro OM (Order Management). The order is posted to the customer in SAP. 


Additional Documents

With tangro DoC (Document CheckIn) you automatically assign additional documents to the order for the correct customer order in SAP. This means that all documents are available electronically for enquiries. You can call them up directly.



Service Orders

Service orders are processed automatically with tangro tangro SO (Service Order Processing). The solution records relevant contents such as material and order number and creates the document in SAP as a service notification.


Payment Advice Notes

With tangro PA (Payment Advice), you post incoming payment advices automatically and accurately in SAP.


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