Customer orders processed with certainty too
Greater efficiency and paperless processes in customer service. At UVEX Arbeitsschutz, order entry has been automated with tangro software and secure, electronic archiving guaranteed. Not only are orders now reliably posted at speed, but can be viewed from any location at any time. This has enabled the company to successfully overcome recent challenges.
UVEX Arbeitsschutz processes around 200,000 orders containing around 750,000 items a year. A large proportion of documents contain low-value orders. So it was crucial for the company to process customer orders at maximum efficiency while retaining high levels of data entry quality.
“Using tangro, we have greatly sped up our order processing and further reduced errors.”
This says Georg Meixner, Customer Service Manager at Uvex Arbeitsschutz GmbH. Two of the software’s characteristics help improve efficiency in particular: that it is embedded in SAP and has a user interface matching the SAP system. “The SAP look & feel is a huge benefit of tangro. Our staff feel that they are in familiar surroundings and quickly get to grips with the system,” explains Meixner. “Since the solution is embedded in SAP, we are fully migrating to SAP. We can access the SAP master and transaction data at any time at the click of the mouse to view issues these contain. All without having to change workstation.”
One unbeatable advantage for UVEX is also automatic storage of the original purchase order with the order. “This is a big benefit to us because we can finally put an end to paper records and achieve permanent, secure archiving.
Searches for customer orders using the references of ‘order confirmation number’, ‘delivery note number’ or ‘invoice number’ are guaranteed to find what we are looking for.”
The software is now being used in all customer service units, which operate with SAP R/3. So it is used in Germany, Austria and Switzerland as well as the UVEX-Arbeitsschutz subsidiaries in Germany. All orders which UVEX previously received by email, post, fax or even telex are now efficiently posted at speed. The tangro software automatically recognizes customers as well as material and item data and compares these against the SAP master and transaction data. Georg Meixner is particularly impressed with the automatic customer recognition function:
"The customer recognition function in tangro works really well. 98 percent of customers are correctly identified.”
Automatic pre-sorting of documents also ensures smooth processes. Anything that isn’t an order is filtered out in advance. So only orders end up in the processing system.
IndustryProtective and safety products
Volume of documents200,000