Order processing optimally packaged
"tangro is a relief in our daily business," says Sabrina Zarges from the Georg Menshen company.
"We have completely automated order processing, improved data quality, and always have a central overview of all incoming orders. Our employees now have more time for customer enquiries."
As a manufacturer of closures and packaging systems for a wide range of industries, G. Menshen strives to drive innovation and sustainability. This is lived out in product development, where a closure with recycled content was recently awarded 'Patent of the Month'. And in internal processes, where the focus is on digitalisation. In sales, order processing was automated with software from tangro, making it faster, more precise and paperless. Sabrina Zarges, who was jointly responsible for the project as Team Leader Customer Support, says:
"We no longer have to type anything. All orders are reliably recorded. Our employees only take a last, controlling look at the order and then create the order in SAP at the click of a mouse."
Georg Menshen manufactures both standard closures and closure systems specially designed for specific customers. Customer orders are based on the customer's own material numbers, which are linked as a leading characteristic value to the corresponding quantities, reference and material numbers in SAP. Before automation, all order information was typed manually, the correct orderer was searched for in SAP, the contents were compared with the SAP data, and finally the document was archived in paper form.
With tangro, this process is now digital. The software records all relevant contents such as the ordering party, goods recipient as well as customer material numbers, quantities and prices and compares the recognised values with the existing SAP data. This eliminates manual work and data entry errors, which can occur when typing in data manually, are largely eliminated. When the customer orders are entered, the documents are also archived electronically, so that filing in folders is no longer necessary. At the same time, research is simplified, says Sabrina Zarges:
"The nice thing is that all orders can still be called up in tangro afterwards if questions arise."
IndustryManufacturers of closures, plastic lids, and packaging systems
Volume of documents600 Orders/Month