Hansgrohe SE: Cost savings: Half a million euros per year
More time for customer service and dealing with routine tasks: achieved at Hansgrohe SE in Schiltach through automated order processing with tangro. "Thanks to automated order processes, we are able to save two euros per document, which equates to an average of half a million euros per year," is what Johannes Schmelzle, Project Lead in Hansgrohe, estimates the economic success of automation to be.
The Hansgrohe Group is with its brands Axor and hansgrohe and its innovative, premium-quality design-oriented products a leading supplier to the bathroom and kitchen industry with more than 4800 employees at around 34 distribution centres and over 21 sales offices across the world. 280,000 orders are automatically processed in SAP on an annual basis, thanks to tangro. Order processing is standard across their global network and the processing time for fax and email orders is approximately halved.
The Hansgrohe Group receives around 930,000 orders per year. 30% of the orders, however, still arrive via fax or email and must first be entered so that they can be posted in SAP. This entire process is now electronic. All orders - whether they come in via post or fax - are forwarded to tangro via mail. The software automatically recognises the customers and contents, such as material and quantities, and fills in the corresponding fields in the processing screen. The order can then been posted through tangro directly in SAP. "For us, tangro is the perfect entry tool, with an incredibly impressive customer recognition: over 90%," explains Johannes Schmelzle.
Hansgrohe were convinced by tangro thanks to the embedding of SAP and the particularly simple SAP-compliant operation. The initial introduction in France was extremely efficient and quick: it took just four weeks for the solution to be fully installed. For the initial system set-up, only a few days were actually required. "tangro enables very quick and smooth implementation," Johannes Schmelzle resumes.
The Hansgrohe Group now uses tangro in over 20 countries on four continents and in ten different languages. For example, tangro has also been implemented in China and Japan and functions just as smoothly there, despite the different alphabets. "tangro roll-out is incredibly easy. Customising only takes about four hours; moreover, the authorisation concept can also be adopted."
This is how globally standardised, uniform processes, and the ensuing increased process safety, have been achieved at the Hansgrohe Group. At the same time, digitalisation has enabled completely new possibilities for analysis of procedures. tangro determines various KPIs around order processing, including document throughput, and the number of processed, posted and still open documents. "The evaluation features of tangro allow us to see how the work processes in the individual countries actually transpire and where there is potential for optimisation."
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