Processing complaints automatically

tangro launches the new tangro SO (Service Order Management) software for complaints management. The solution automates the processing of complaints in SAP and quickly, reliably and efficiently undertakes this time-consuming yet non-value added process.

This tangro solution supports all incoming channels and formats. tangro automatically recognises the relevant content from complaints, such as customer, material and order number, so that the document can be posted directly in SAP - e.g. as a service notification. The processing of complaints is faster and customer service employees have more time for value added tasks.

Read more about Service Order Management